Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at AdaptHealth, you will play a critical role in ensuring patients receive the home medical equipment they need and providing them with exceptional service.

In Short

• Responsible for the front-end process of patient service.
• Answer inbound and outbound calls in a fast-paced environment.
• Educate patients on their financial responsibilities.
• Process orders and verify insurance information.
• Document all interactions according to procedures.
• Assist patients in navigating their insurance coverage.
• Meet quality assurance and performance metrics.
• Handle customer complaints with empathy and compassion.
• Utilize company tools to maintain service quality.
• Work independently and as part of a team.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or a related field.
• Two years of experience for senior level positions.
• Familiarity with Medicare and Medicaid preferred.
• Strong communication and analytical skills.
• Ability to manage multiple tasks effectively.
• Proficient in Microsoft Office.
• Ability to adapt in a rapidly changing environment.
• Detail-oriented with strong organizational skills.
• Ability to work well both independently and in a team.

Benefits

• Opportunity to make a meaningful impact on patients' lives.
• Work in a supportive and flexible environment.
• Access to training and development resources.
• Competitive compensation package.
• Comprehensive benefits including health and wellness programs.