Customer Service Specialist - Remote

Overview

GR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with excellent work opportunities based on their core competencies, skill sets, and overall experience and exposure in the different areas of audit, accounting, and similar financial-related areas. We prioritize creating a positive and inclusive workplace culture where all talents are valued and developed.

The Customer Service Specialist plays a key role in ensuring the smooth flow of transactions. You’ll be the central point of contact between customers, sales agents, and service vendors—keeping everyone aligned and on schedule.

In Short

• Processing and monitoring web orders 3 times per day.
• Prioritizing orders by when they need to be processed and shipped.
• Managing customer service requests for website orders.
• Communicating with vendors to ensure timely job completion.
• Answering Customer Service calls and inquiries.
• Generating monthly reports on orders.
• Collaborating with sales reps and account managers.
• Settling credit card charges for orders.
• Maintaining high-speed internet and a distraction-free workspace.
• Proactive problem solving and time management.

Requirements

• 1–2+ years of customer service experience.
• Strong written and spoken English.
• Highly organized and reliable.
• Proficient in CRM platforms.
• Stable high-speed internet and dedicated workspace.
• Collaborative mindset.

Benefits

• Work from home flexibility.
• Opportunity to support a growing team.
• Inclusive workplace culture.