Customer Service Specialist - Remote

Overview

Sutherland is on the lookout for team-oriented and results-driven people to join us as Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

In Short

• A supportive team environment - All efforts are collective, so you are never alone
• Top-notch paid training - A chance to learn and earn
• Unlimited advancement opportunities - Your career development is never-ending
• Rewarding benefits package - Your well-being is top priority
• Analyzing payment history/notes and clearly communicating account statuses to customers
• Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
• Promptly report/refers sensitive and complex issues to the Team Leader
• Documenting all activities in accordance with established procedures in a clear and concise manner

Requirements

• High School Diploma (required)
• Ability to type a minimum of 30 WPM
• Previous experience in customer service, retail services, and call contact environment
• Strong organizational and problem-solving skills
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines

Benefits

• Advance your career with one of the world’s most respected brands and one of the top automotive companies in North America!
• We’re driven by success, are you?
• Your well-being is top priority
• Unlimited advancement opportunities
• Top-notch paid training
• A supportive team environment