Customer Service Specialist - Remote

Overview

We are looking to add a flexible, part-time Customer Service Specialist to support our customer service team during high-volume seasons and occasional absences, delivering high-quality support that aligns with our values.

In Short

• Part-time position with flexible hours.
• Remote work opportunity.
• Respond to customer inquiries via email, phone, and live chat.
• Assist customers with order questions and troubleshooting.
• Collaborate with the fulfillment team to resolve issues.
• Maintain a professional tone in all interactions.
• Stay updated on SOPs and workflows.
• Participate in training and team meetings.
• Requires strong communication and tech-savvy skills.
• Alignment with the mission and values of RHB.

Requirements

• Previous experience in customer service or administrative support.
• Strong written and verbal communication skills.
• Tech-savvy with the ability to learn support platforms quickly.
• Highly reliable and responsive to requests.
• Ability to work independently and make judgment calls.
• Dependable and adaptable team player.
• Customer-first mindset with a heart for service.
• Familiarity with Reformed theology is a plus.
• Willingness to learn about RHB's publications.
• Personal relationship with the Lord.

Benefits

• No agency fees or salary cuts; you receive your full salary.
• Talent Referral Program with rewards for successful hires.
• Executive coaching and career support.
• Opportunity to work directly with international clients.
• Be part of a strong Philippine talent pipeline.