Customer Care and Sales Specialist - Remote

Overview

This role ensures subscribers receive timely, high-quality support while identifying opportunities to enhance their experience through thoughtful guidance and upsells. It bridges customer care and revenue growth for a subscription-based product.

In Short

• Manage customer inquiries across multiple channels.
• Resolve customer issues promptly and follow up.
• Recommend subscription options based on customer needs.
• Document interactions and maintain accurate records.
• Collaborate with the Customer Care Lead to improve processes.
• Assist with invoice collection and follow-ups.
• Support general administrative tasks as needed.
• Ensure customer satisfaction and experience quality.
• Maintain organized financial admin support.
• Contribute to subscription retention and revenue growth.

Requirements

• Customer support experience in subscription or high-ticket services.
• Strong communication and problem-solving skills.
• Comfort with sales-informed support or upselling.
• Familiarity with customer support platforms.
• Reliable, proactive, and detail-oriented work style.
• Experience in e-commerce or SaaS support is a plus.

Benefits

• Flexible working hours.
• Asynchronous collaboration with the team.
• Opportunity to enhance customer experience.
• Supportive team environment.
• Professional growth through feedback and improvements.