Customer Care Specialist - Remote

Overview

The Customer Care Specialist role at Acelleron involves providing outstanding service to customers, managing phone calls, and assisting expecting families in finding the right products.

In Short

• Work in a supportive customer care team environment.
• Handle 50-100 inbound/outbound phone calls daily.
• Process customer orders efficiently.
• Manage online chat inquiries.
• Assist in resolving customer issues using company software.
• Work in a hybrid or remote setting.
• Adhere to a specified work schedule.
• Maintain exceptional customer service standards.
• Be flexible and willing to learn in a fast-paced environment.
• Possess strong communication and multitasking skills.

Requirements

• Remote/Hybrid capabilities available in specific states.
• Availability for an 8:30 - 5 PM or 9:30 – 6 PM EST schedule.
• Exceptional customer service skills are a must.
• Strong telephone etiquette and professional demeanor.
• Excellent verbal and written communication skills.
• Multi-tasking and problem-solving abilities are essential.
• Bilingual in Spanish is preferred.
• Knowledge of breast pumps and/or breastfeeding is a plus.
• Comfortable using Microsoft Outlook and other MS Office applications.

Benefits

• Medical, dental, and vision benefits offered.
• Opportunities for additional income through overtime.
• A supportive work environment that values team collaboration.
• Training and development opportunities available.
• Work with a reputable company recognized in the health care industry.