Customer Care Specialist - Remote

Posted 7 weeks ago

Customer Service

Full Time

USA

Overview

This position is for a Customer Care Specialist at Jersey Watch, a youth sports management software company. You will be part of a small remote team, focusing on customer support and contributing to the growth of the company.

In Short

Handle day-to-day customer support mainly via email.
Guide new customers through onboarding and setup.
Record customer support screencasts and tutorials with Loom.
Help achieve key Customer Care goals.
Organize customer reviews and submit feedback to the product team.
Identify product bugs.
Contribute to various growth activities based on skills and interests.
Work in a small team of 7 with significant responsibility.
Impact the experience of over 2,600 youth sports organizations.
Opportunity for personal and professional growth.

Requirements

Track record of success in customer-facing roles.
Passion for sports.
Strong communication skills.
Ability to work independently in a remote setting.
Experience with customer support tools.
Willingness to learn and adapt.
Organizational skills.
Problem-solving abilities.

Benefits

Work in a small, dynamic team.
Opportunity for ownership and responsibility.
Potential for role development based on skills.
Impactful work with youth sports organizations.
Flexible work environment.

Jersey Watch

Jersey Watch is a dynamic and innovative company specializing in all-in-one sports management software tailored for youth sports organizations. With a small, dedicated team of seven, Jersey Watch emphasizes responsibility, ownership, and growth opportunities for its employees. The company serves over 2,600 youth sports organizations across the U.S. and Canada, focusing on enhancing customer experiences through effective support and engagement. Jersey Watch is committed to fostering a collaborative environment where every team member contributes to the company's growth and success.

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