Specialist Customer Care - Remote

Overview

Join our dynamic team as a Specialist Customer Care and elevate customer support to the next level by focusing on solutions that provide real value to users.

In Short

• Manage and coordinate external 1st Level Support.
• Design and implement smart service processes focusing on automated self-service solutions.
• Maintain and optimize necessary tools like helpdesk tools and documentation.
• Regularly communicate and coordinate with service units of our business partners.
• Handle complex customer inquiries in 2nd Level Support.
• Identify improvement potentials for product management and 1st Level Support.
• Monitor and actively manage app reviews and company ratings.
• Responsible for overall complaint management.
• Establish structured reporting on support volumes, topic clusters, and development potentials.

Requirements

• Service-oriented with a passion for direct customer contact.
• Enjoy working in a team of international colleagues.
• Experience in optimizing service processes, ideally focusing on AI-based solutions and automation.
• Fluent in German and English, both written and spoken.
• Good technical understanding and proficient in using apps and mobile payment solutions.
• Solution-oriented mindset with a hands-on attitude.

Benefits

• Dynamic work environment with flat hierarchies.
• Diverse tasks, exciting projects, and the opportunity to contribute your ideas.
• Option to work remotely and/or in modern offices in Innsbruck or Vienna.
• Flexible working hours to tailor your workday to your needs.
• Valuable teamwork and engagement with competent colleagues.
• Regular team events in various locations.
• Minimum gross monthly salary of EUR 3,175 based on full-time employment, with higher compensation based on experience and qualifications.