Customer Care Specialist - Remote

Overview

The Customer Care Specialist is responsible for providing professional and efficient service to customers through inbound calls and emails, ensuring high standards of integrity and service excellence.

In Short

• Answer inbound calls and emails from customers.
• Provide information on deposit inquiries and loan inquiries.
• Process various banking transactions and inquiries.
• Assist customers with online banking and account access issues.
• Maintain compliance with banking regulations and policies.
• Work in a fast-paced environment with a focus on customer satisfaction.
• Embrace the bank's core values in all interactions.
• Collaborate with team members to achieve bank goals.
• Participate in training and professional development.
• Adapt to changes in priorities and workloads.

Requirements

• High school graduate or equivalent.
• 1-3 years of customer service experience, preferably in banking.
• Strong customer service and communication skills.
• Familiarity with digital banking products and services.
• Proficiency in MS Office and computer literacy.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Dependable and punctual.
• Ability to adapt to changing priorities.
• Willingness to travel to bank locations as needed.

Benefits

• Flexible hybrid schedule allowing remote work.
• Professional development opportunities.
• Supportive work environment focused on teamwork.
• Commitment to personal and professional growth.
• Engagement in community and bank initiatives.