Customer Care Specialist - Remote

Overview

We are seeking a full-time Customer Care Specialist with soft sales experience to join our growing team, playing a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

In Short

• Serve as the first point of contact for customer support via email, phone, and live chat.
• Respond to inquiries, assist with services, and resolve issues.
• Update and maintain accurate support documentation and FAQs.
• Collect and route customer feedback for internal improvement.
• Demonstrate perseverance and empathy in resolving client concerns.
• Learn continuously and share knowledge with teammates.

Requirements

• Excellent written and verbal communication skills.
• Commitment to working hard to grow.
• A customer-first mindset with a strong desire to assist others.
• Previous customer service or soft sales experience is a plus.
• Comfort with live chat, email communication, and CRM platforms.
• Ability to learn quickly, stay organized, and handle multiple priorities.
• A positive attitude and a growth mindset.

Benefits

• Weekly pay plus performance-based bonuses.
• Health, life, and retirement benefits.
• Merit-based promotions and opportunities for advancement into leadership roles.
• A supportive, team-oriented culture that values your growth.