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Customer Care Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
USA

Overview

As a Customer Care Specialist, you will play a key role in supporting clients and guiding them through the process of protecting what matters most — their families, while working from our local office or remotely.

In Short

  • Full-time entry-level position
  • Strong communicator with a passion for helping others
  • Support clients through customer service interactions
  • Respond to inquiries via email, phone, and live chat
  • Update support documentation and FAQs
  • Collect and route customer feedback
  • Demonstrate perseverance and empathy
  • Continuous learning and knowledge sharing
  • Flexible schedule and remote work options
  • Performance-based bonuses available

Requirements

  • Excellent written and verbal communication skills
  • Customer-first mindset
  • Previous customer service or soft sales experience is a plus
  • Comfort with live chat and CRM platforms
  • Ability to learn quickly and handle multiple priorities
  • Positive attitude and growth mindset

Benefits

  • Weekly pay plus performance-based bonuses
  • Health, life, and retirement benefits
  • Merit-based promotions and advancement opportunities
  • Supportive, team-oriented culture
Globe Life AIL - McQuade Organization logo

Globe Life AIL - McQuade Organization

Globe Life AIL - McQuade Organization is a dynamic and growing company focused on providing essential services that help families protect what matters most to them. With a commitment to customer care, the organization seeks passionate individuals who thrive in fast-paced, team-oriented environments. The company values strong communication skills, creativity in problem-solving, and a customer-first mindset, fostering a supportive culture that encourages personal and professional growth. Employees are offered competitive compensation, health benefits, and opportunities for advancement, making it an ideal place for those looking to build a meaningful career.

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