Technical Customer Service Agent (German and English) – Payments & POS Solutions - Remote

Overview

The Technical Customer Service Agent will handle a variety of customer inquiries related to payments and POS solutions, providing support via calls, emails, and tickets while ensuring timely and effective resolution of issues.

In Short

• Handle incoming calls, emails, and tickets from merchants and partners.
• Provide support for card payment terminals and ATMs.
• Support installation requests and terminal exchanges.
• Diagnose and resolve technical and commercial inquiries.
• Assist with portal registration and access for merchants.
• Maintain communication with customers regarding issue resolution.
• Document transactions and incident details accurately.
• Support back-office tasks as needed.

Requirements

• Fluent in German (spoken and written).
• English proficiency at B1 level.
• Strong interest in technical contexts.
• Exceptional customer service orientation.
• Comfortable across phone, email, and back-office channels.
• Detail-oriented with strong organizational skills.

Benefits

• Attractive salary and long-term job security.
• Work from home opportunity.
• 21 days of paid annual leave.
• Additional health and life insurance.
• Meal and gift vouchers.
• Employee recognition programs.
• Individual training for professional development.
• Clear career prospects with internal promotions.
• Modern work environment with relaxation areas.