Bilingual Customer Service Support - Healthcare (FR/EN) - Remote

Overview

This position involves providing customer service support to healthcare providers while working remotely. The role requires fluency in both French and English.

In Short

• Provide customer service support via phone and email.
• Ensure accurate reporting data in compliance with industry standards.
• Act as the point of contact for vendor management processes.
• Issue payments accurately to vendors and others.
• Generate pre and post event reporting.
• Assist in training providers and staff on event management responsibilities.

Requirements

• Fluency in French and English.
• Exceptional customer service skills.
• Proven written and communication skills with attention to detail.
• Good knowledge of MS Office.
• Self-driven with strong multitasking abilities.
• Ability to work individually and as part of a team.
• Prior experience in a healthcare setting is preferred.
• Prior project/event planning experience is a plus.
• SME/Floor support experience is a plus.

Benefits

• Competitive hourly rate of $18.25/hour.
• Paid training and generous PTO.
• Medical, dental, and vision benefits.
• Advancement opportunities with 80% of frontline leaders promoted from within.
• Employee discounts and wellness programs.