Bilingual Health Care Customer Service Representative - Remote

Overview

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

In Short

• Makes and answers calls to resolve billing and payment issues.
• Responds to requests for information by patients/account holders.
• Acts to gain payment or arrangement of payment on behalf of the client.
• Follows client-specific protocols and policies.
• Investigates and responds to client inquiries.
• Enters and monitors payment arrangements.
• Adheres to all applicable laws (FDCPA, FCRA, HIPPA).
• 1+ years’ experience in Call Center or Customer Service.
• Bilingual candidates will provide additional support for bilingual calls.
• Must have minimum internet speed requirements for remote work.

Requirements

• 1+ years’ experience working in a Call Center or Customer Service function.
• Knowledge/experience of medical terminology and healthcare administration preferred.
• Ability to work successfully in a fast-paced environment.
• Strong organization skills and multitasking ability.
• Demonstrates flexibility in scheduling and assignments.
• Ability to work cooperatively within a team-based environment.

Benefits

• Health, Dental, Vision, Life and Disability Insurance.
• 401K with employer match.
• Paid time off starting at 90 days.
• 7 Paid Holidays.
• Wellness Programs/Gym Reimbursement.
• All necessary equipment and technical support provided.