Remote Collections Specialist

Overview

The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative, you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.

In Short

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
• 1+ years’ experience in Collections, Call Center or Customer Service
• Ability to enter and update data accurately
• Work in a fast-paced, deadline-oriented environment
• Strong organization skills and multitasking ability
• Flexibility in scheduling, including evening and weekend work
• Team-oriented work style
• Internet and camera requirements for remote work

Requirements

• 1+ years’ experience working in a Collections, Call Center or Customer Service function
• Ability to enter and update data accurately
• Ability to work successfully in a fast-paced environment
• Strong organization skills
• Customer service focus
• Flexibility in scheduling
• Team cooperation skills

Benefits

• Health, Dental, Vision, Life and Disability Insurance
• 401K with employer match
• Paid time off starting at 90 days
• 7 Paid Holidays
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided