Remote Collections Specialist

Overview

As a Remote Collections Specialist at ADT, you will be responsible for providing exceptional customer service by resolving billing inquiries and negotiating payments with customers.

In Short

• Resolve inbound and outbound calls using multiple applications.
• Respond to billing inquiries and account issues.
• Negotiate payment arrangements with customers.
• Direct customers to appropriate teams when necessary.
• Explain billing charges clearly to customers.
• Meet monthly goals and compliance standards.
• Participate in special projects requiring overtime.
• Maintain attendance and adherence goals.
• Complete 9 weeks of onsite training in Jacksonville, FL.
• Enjoy weekends and most holidays off.

Requirements

• High school diploma or equivalent.
• 1 year of experience in first-party collections.
• Customer service experience in a remote setting.
• Strong negotiation skills and computer navigation.
• Basic typing, math, and problem-solving skills.
• Strong communication and verbal skills.
• Ability to multitask with multiple computer programs.
• PC experience and ability to learn basic functions.

Benefits

• Starting hourly rate of $17.00, increasing to $20.00 after 24 weeks.
• Access to healthcare benefits and 401(k) plan.
• Short-term and long-term disability coverage.
• Life insurance and wellbeing benefits.
• Paid time off, accruing up to 120 hours in the first year.
• 6 paid holidays.