Remote Customer Technical Support

Overview

As a Remote Customer Technical Support representative, you will assist customers with alarm system inquiries and technical issues, ensuring exceptional customer service and satisfaction.

In Short

• Work independently in a fast-paced environment.
• Provide technical assistance for alarm systems and home automation.
• Utilize guided workflows to troubleshoot customer issues.
• Maintain regular attendance and punctuality.
• Assist with scheduling technician visits when necessary.
• Emphasize excellent customer interactions and experiences.
• Ensure a distraction-free workspace for remote work.
• Demonstrate a passion for customer service.
• Be open to feedback and continuous improvement.
• Participate in ongoing training and development opportunities.

Requirements

• High school diploma or equivalent.
• Minimum of one year of customer service experience.
• Strong troubleshooting skills.
• Excellent verbal and written communication skills.
• Reliable and dependable work ethic.
• Ability to empathize with customers.
• Strong organizational and multitasking skills.
• Proficient problem-solving and de-escalation skills.

Benefits

• Competitive pay with incremental increases.
• Paid time off and holidays.
• Healthcare benefits and 401(k) plan with company match.
• Paid training and necessary equipment provided.
• Opportunities for promotion and career advancement.
• Various employee assistance programs and resources.