Customer Support Technician | REMOTE

Overview

Distru is the #1 ERP in the Cannabis Industry with $8B in sales processed through our platform. We are a fully remote and global team building a software platform to streamline the supply chain for the cannabis industry.

In Short

• Work closely with the Customer Success Team to ensure customer satisfaction.
• Support customer happiness and retention.
• Respond to support tickets and identify issues.
• Use tools like SQL to solve complex tickets.
• Make video recordings of solutions for customers.
• Identify common questions for knowledge base articles.

Requirements

• Strong desire to learn and succeed in supporting cannabis operations.
• Excellent written and verbal communication skills.
• Prior experience in technical support.
• Ability to write about technical subjects clearly.
• Experience with tools like Excel and software solutions.

Benefits

• Fully remote work environment.
• Competitive medical, dental, and vision plans.
• 18 days Paid Time Off + 11 Holidays.
• Competitive compensation structure.