Remote Customer Support Manager

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients.

In Short

• Respond promptly to customer inquiries via phone, email, or live chat.
• Assist customers in troubleshooting product or service-related issues.
• Monitor and manage accounts receivables and collections.
• Build and maintain strong relationships with clients.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer support or a related field.
• Strong communication skills, both written and verbal.
• Proficiency in using customer support software and tools.
• Familiarity with accounting principles is a plus.

Benefits

• Work remotely.
• Opportunity to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams.