Customer Support Manager - Remote

Overview

Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to reduce the cost of managing chronic disease by two orders of magnitude.

In Short

• Who you are: An experienced, proactive Customer Support Manager who’s excited about a founding role at a B2B2C API product company, supercharging health data for millions

• Ownership: All frontline customer support queries at Junction. You’ll spend half your time being hands-on unblocking customers and the other building out the function

• Time zone: Remote within the U.S., but we are only hiring candidates based in EST/EDT time zones

• Reporting to: our Head of Operations, Aditya

Requirements

• You’re passionate about fixing healthcare and are excited about the positive impact we can make on predicting chronic diseases
• You have experience managing customer support at an early-stage B2B2C API based startup
• You’re curious and dig deep to understand what is going on with technical issues
• You’re in your element tracking and analyzing support metrics
• You have opinions on how to scale exceptional customer experiences
• You are customer obsessed, always go above and beyond to build long-term relationships
• You’ve managed high-performing support teams before remotely

Benefits

• Salary - $117,146 - $133,371
• Generous early stage options
• Regular in person offsites
• Bi-weekly team happy hours & events remotely
• Monthly learning budget of $300 for personal development/productivity
• Flexible, remote-first working
• 25 days off a year + national holidays
• Healthcare cover depending on location
• New MacBook