Customer Support Manager - Remote

Overview

Runwise is seeking a motivated Customer Support Manager to help clients effectively manage their heating systems and achieve energy efficiency goals.

In Short

• Manage customer inquiries via a 24/7 support line.
• Troubleshoot customer-reported issues in real-time.
• Monitor and analyze heating systems remotely.
• Adjust settings to optimize fuel consumption and tenant comfort.
• Conduct quality checks post-installation and service calls.

Requirements

• 1-2 years of experience in customer management or support roles.
• Excellent social and communication skills.
• Ability to build long-term relationships with various customers.
• Strong problem-solving skills and adaptability.
• Passion for real estate and energy efficiency.

Benefits

• Medical, dental, and vision insurance.
• Flexible PTO and paid parental leave.
• 401K and life insurance options.
• Hybrid work environment with summer Fridays.
• Access to professional development resources.