Customer Support Manager - Remote

Overview

As a Customer Support Manager, you will lead a team of 20 Customer Support Specialists, ensuring they deliver exceptional service to our customers.

In Short

• Fully remote position for LATAM residents.
• Lead a team of 20 Customer Support Specialists.
• Ensure exceptional customer service delivery.
• Monitor team performance metrics and provide feedback.
• Conduct one-on-one sessions and team meetings.
• Identify training needs and organize development programs.
• Handle escalated customer concerns.
• Collaborate with other managers to improve processes.
• Foster a positive team culture.
• Full-time role, 40 hours per week.

Requirements

• English proficiency (C1-C2 level).
• 3+ years of customer support experience, with 1+ year in a leadership role.
• Stable internet connection and quiet office space.
• Strong leadership and team management skills.
• Excellent communication and problem-solving skills.
• Ability to analyze data for performance improvements.
• Customer-obsessed with a passion for helping customers.

Benefits

• 100% remote role.
• Salary of $1,000-$1,200 per month.
• Career advancement opportunities.
• Work with a top US company.