Customer Experience Specialist - U.S. E-Commerce - Remote

Overview

The Customer Experience Specialist will provide exceptional customer support solutions for a U.S.-based e-commerce retail brand, ensuring high-quality service and satisfaction for customers.

In Short

• Remote position exclusively for individuals residing in LATAM.
• Handle inbound and outbound communication, technical assistance, and omnichannel support.
• Respond to customer inquiries via email, live chat, and social media.
• Assist customers with orders, returns, and product-related questions.
• Use customer support tools to manage and resolve cases.
• Collaborate with operations, marketing, and fulfillment teams.
• 3+ years of customer service experience required.
• Strong communication skills in English and Spanish (C2 English required).
• Comfort with technology and ability to learn new systems quickly.
• Positive, customer-first attitude.

Requirements

• 3+ years of experience in customer service (e-commerce or retail).
• Experience with help desk or ticketing software (Richpanel, Zendesk, Gorgias).
• Good problem-solving skills and attention to detail.
• Strong written and spoken communication skills in English and Spanish.
• A positive, customer-first attitude.

Benefits

• 100% remote role.
• Monthly salary of $1,200.
• Opportunity to work with a dynamic U.S. lifestyle e-commerce brand.
• Gain experience supporting customers from an international market.
• Supportive, remote-first culture that values contributions.