Customer Experience Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Handle customer, retailer, and courier enquiries via Zendesk (chat, email, and phone)
• Deliver professional, friendly, and helpful support at all times
• Proactively call potential store and SMB partners to introduce the client's services
• Escalate recurring issues and suggest improvements to internal workflows
• Collaborate with team members to continuously improve the customer experience
• (For senior roles) Assist with high-level operational tasks and data analysis

Requirements

• Proactive and articulate communication skills
• Passionate about helping people
• Experience in customer support
• Ability to work collaboratively in a team
• Experience with Zendesk is a plus

Benefits

• Opportunity to work with an innovative logistics-tech company
• Dynamic and supportive work environment
• Career growth opportunities