Customer Experience Specialist - Remote

Overview

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe.

In Short

• Join a diverse team focused on expanding access to therapy.
• Deliver white-glove support to providers and clients.
• Handle complex insurance and billing questions.
• Ensure timely and compassionate assistance to clients.
• Collaborate with technology and operations teams.
• Work remotely with occasional travel to San Jose, CA.
• Proactive and empathetic communication is key.
• Must manage multiple tasks and stay organized.
• Open to working rotating weekend shifts.
• Competitive compensation and benefits offered.

Requirements

• 1+ years of experience in a customer-facing role.
• Knowledge of health insurance benefits.
• Understanding of benefit verification and claim processing.
• Excellent verbal and written communication skills.
• High emotional intelligence and active listening skills.
• Experience using tools like Zendesk and Intercom.
• Ability to stay calm under pressure.
• Willingness to work rotating weekend shifts.

Benefits

• Remote work with regular in-person bonding experiences.
• Holistic perks program including free therapy.
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching.
• Opportunity to make a meaningful impact.
• Access to hardware or software to enhance productivity.
• A supportive community of co-workers.