Customer Experience Specialist - Remote

Overview

As a Customer Experience Specialist, you are the front line of our customer experience, expected to respond promptly and professionally to customer inquiries, troubleshoot technical issues, and provide clear communication.

In Short

• Provide support via phone, email, chat, and remote tools.
• Troubleshoot technical and user issues.
• Maintain an understanding of Residex functionality.
• Educate users on system updates and best practices.
• Conduct testing of new features for system reliability.
• Document bugs and usability issues for the development team.
• Provide insights and feedback on user needs to internal teams.
• Participate in product roadmap discussions.
• Participate in on-call rotations for support.
• Perform other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Ability to work independently in a remote setting.
• Strong organizational and time management skills.
• Proficiency with Microsoft 365.
• Experience supporting healthcare-related software.
• Familiarity with Assisted Living and Adult Day Services industries.
• Knowledge of remote support tools.

Benefits

• Flexible working environment.
• Opportunity to work in a supportive team.
• Professional development opportunities.
• Health and wellness benefits.
• Engaging company culture.