Customer Experience Specialist - Remote

Overview

As a Customer Experience Specialist, you will engage with our community of pet families, providing exceptional support and service throughout their journey with Pet Circle.

In Short

• Work from home in a fully remote team.
• Full-time, permanent role with rotational shifts.
• Deliver best-in-class customer experience across multiple channels.
• Handle customer requests efficiently while delighting customers.
• Meet team and individual KPIs related to customer satisfaction.
• Be open to feedback and focused on continuous improvement.
• Contribute positively to a passionate, pet-loving team.

Requirements

• Minimum 2 years of experience in customer service or a related field.
• Experience with online systems, including CRM and ticketing systems.
• Exceptional written and verbal communication skills in English.
• Customer-centric mindset with a problem-solving approach.
• Results-driven with a focus on efficiency and customer satisfaction.
• Strong problem-solving and listening skills.

Benefits

• Work in a growing and dynamic online pet retail industry.
• Be part of a passionate and engaged community.
• Opportunity for personal and professional growth.
• Flexible working arrangements from home.