Customer Experience Specialist - Remote

Overview

At Too Good To Go, we dream of a planet with no food waste. We are on a mission to change that by connecting businesses with unsold food and consumers willing to buy at a discounted rate.

In Short

• Provide outstanding customer service via email, chat, and phone.
• Answer inquiries through various platforms including social media.
• Be an ambassador for the brand and its philosophy.
• Collaborate with teams to enhance efficiency and customer satisfaction.
• Work in a fully remote position from Monday to Friday.
• Previous experience in Customer Service or Account Management is required.
• Proficiency in Polish and English is essential.
• Experience with CRMs like Zendesk or Salesforce is preferred.
• Must thrive in a dynamic, fast-paced environment.
• Passion for sustainability and social impact is a plus.

Requirements

• Previous experience in Customer Service or Account Management.
• Fully proficient in Polish and English.
• Proficiency in additional languages is a plus.
• Located in Poland.
• Strong communication skills.
• Experience with CRMs like Zendesk, Salesforce, Hubspot, or SAP.
• Detail-oriented and able to handle repetitive tasks.
• Enjoy working in a team and building positive relationships.
• Experience in a marketplace or food industry is a plus.
• Ability to thrive in a fast-paced environment.

Benefits

• Opportunity to work in a social impact company.
• Experience in an international company with a supportive team.
• Medical package provided.
• Access to myBenefit platform and/or multisport card.
• 5 additional paid days of holiday.
• 4 weeks of additional parental leave.
• Strong personal and professional development opportunities.
• Opportunity to do voluntary work during working hours.
• Inclusive company culture.
• Celebration of team successes.