Customer Experience Specialist (Polish & English Speaker) - Remote

Overview

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

In Short

• Provide outstanding customer service by answering inquiries through email, chat and phone.
• Be the main point of contact for our partners and customers.
• Collaborate closely with other teams to enhance efficiency.
• Answer questions through various social media and app platforms.
• Embody the philosophy and tone of our brand.
• Work Monday to Friday, from 09:00 h to 17:00 h.
• Be part of a mission-driven team focused on sustainability.
• Engage with a community of users and partners.
• Help turn users into ambassadors for the brand.
• Contribute to a social impact initiative.

Requirements

• Previous experience in Customer Service.
• Fully proficient in Polish and English.
• Proficiency in additional languages is a plus.
• Located in Poland.
• Strong communication skills.
• Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• Detail-oriented and able to handle repetitive tasks.
• Ability to thrive in a dynamic environment.
• Passion for sustainability.
• Experience in a marketplace or food industry is a plus.

Benefits

• Opportunity to work in a social impact company.
• Experience working with a diverse international team.
• Medical package.
• myBenefit platform and/or multisport card.
• 5 additional paid days of holiday.
• 4 weeks of additional parental leave.
• Strong personal and professional development opportunities.
• Opportunity for voluntary work during working hours.
• Inclusive company culture.
• Celebration of team successes.