Bilingual Customer Experience Specialist (Spanish & English) - Remote

Overview

At Too Good To Go, we dream of a planet with no food waste. Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis. We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 124 Million users, and more than 473 million meals saved. We’re proud of what we’ve achieved so far, but we are just at the start of our journey.

We are looking for an exceptional bilingual Customer Experience Specialist to join the Canada superstar team at Too Good To Go in Ontario! This position requires being fully proficient in Spanish and English!

In Short

• You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
• You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot).
• You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
• You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
• You will be our best ambassador by embodying the philosophy and tone of our brand.
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

• You have previous experience in customer service, preferably in contact or call centre.
• You are fully written and verbal proficiency in English and Spanish, to communicate with users and partners across Canada.
• You are based in Ontario.
• You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes.
• You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers.
• Previous experience working with CRMS Zendesk & Salesforce will be a plus!
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• You like being part of a fast-paced dynamic environment and like to engage with customers and business partners.
• You are detail-oriented and stay focused even when you have to handle repetitive tasks.
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Previous experience working in a marketplace or the Food Industry will also be a plus.

Benefits

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.