Bilingual Customer Service Specialist - Spanish/English - Remote

Overview

Sutherland is on the lookout for team-oriented and results-driven people to join us as Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

In Short

• MUST BE BILINGUAL IN ENGLISH&SPANISH
• A supportive team environment
• Top-notch paid training
• Unlimited advancement opportunities
• Rewarding benefits package
• Analyzing payment history/notes
• Recommending appropriate solutions to customers
• Promptly report/refers sensitive issues
• Documenting all activities

Requirements

• MUST BE BILINGUAL IN ENGLISH&SPANISH
• High School Diploma (required)
• Ability to type a minimum of 30 WPM
• Previous experience in customer service
• Strong organizational and problem-solving skills
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• Ability to maintain a calm, professional demeanor

Benefits

• Professional work opportunities
• Career development support
• Top priority on well-being