Bilingual Customer Service Specialist - Remote

Overview

The Customer Service Specialist is responsible for providing exceptional customer service to Equitable Bank’s existing customers through a variety of communication channels in both English and French.

In Short

• Provide excellent customer service in an inbound customer service environment.
• Support customers with mortgage inquiries by identifying needs and providing solutions.
• Provide accurate information regarding products and services.
• Fulfill customer expectations while complying with policies and procedures.
• Participate in activities to improve customer satisfaction and business performance.
• Process updates to mortgage accounts.
• Meet quality criteria and customer service standards.
• Recognize retention triggers for renewal and refinance opportunities.
• Maintain accurate records of inquiries and transactions.

Requirements

• Minimum 12 months of front line customer service experience in finance or mortgage industry.
• Post-secondary education (diploma).
• Knowledge of lending products and related legal terminology.
• Self-motivated with the ability to work independently.
• Ability to multi-task and navigate various systems.
• Exceptional interpersonal and communication skills in English and French.
• Strong active listening skills.
• Professional telephone manner.
• Experience with Home Equity Line of Credit (HELOC) product.
• Strong mathematical and analytical skills.
• Computer literate (MS Outlook, MS Word, MS Excel).

Benefits

• Innovative work environment.
• Opportunity to work with a growing family.
• Encouragement to reach new heights.
• Fun and collaborative team culture.