Customer Service & Billing Specialist - Remote

Overview

The Customer Service & Billing Specialist will manage customer inquiries related to billing, process transactions accurately, and maintain detailed records using Salesforce and Excel.

In Short

• Respond promptly to customer inquiries regarding billing issues.
• Provide effective solutions to resolve billing discrepancies.
• Process billing transactions accurately and efficiently.
• Reconcile accounts and ensure timely billing cycles.
• Utilize Salesforce to manage customer accounts.
• Prepare and maintain detailed billing reports using Excel.
• Track and analyze billing data for trends.
• Collaborate with teams to streamline billing processes.
• Provide feedback for process enhancements.

Requirements

• Detail-oriented and highly organized.
• Passionate about delivering excellent customer service.
• Experience with Salesforce and Excel.
• Strong communication skills.
• Ability to analyze data and identify trends.

Benefits

• Work in a dynamic organization.
• Opportunity for process improvement.
• Remote work flexibility.