Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at Soracom, you will play a critical role in managing and supporting customer and partner accounts, ensuring outstanding customer experiences in the rapidly growing IoT sector.

In Short

• Manage and assist unassigned customer accounts.
• Respond to customer inquiries via email, phone, and chat.
• Support partners with POS, commissions, and inventory reports.
• Track, process, and follow up on invoices and payments.
• Provide accurate shipping information to partners and customers.
• Coordinate logistics for conferences and events.
• Demonstrate leadership principles such as Customer-Centric and Proactive.
• Build relationships and collaborate with diverse backgrounds.
• Continuously learn about Soracom's products and services.
• Utilize emerging AI tools to enhance work efficiency.

Requirements

• Exceptional verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Experience in customer service or account management.
• Strong problem-solving abilities.
• Willingness to work across time zones and cultures.
• Passion for learning and sharing knowledge.
• Experience with event coordination is a plus.
• Familiarity with AI tools is desirable.

Benefits

• Work in a diverse and inclusive environment.
• Opportunities for professional growth and development.
• Be part of a global team with a strong mission.
• Engage with cutting-edge IoT technology.