Bilingual Customer Care Representative - Remote

Overview

The Bilingual Customer Care Representative will provide exceptional customer service to EQ Bank’s customers, addressing their banking needs and resolving issues while collaborating with various teams.

In Short

• Deliver exceptional customer service to prospective customers.
• Field large volumes of inbound calls and chats.
• Own the digital-onboarding experience for customers.
• Strive to resolve customer issues at first contact.
• Communicate effectively and propagate EQ Bank’s core values.
• Execute established controls for regulatory adherence.
• Identify and recommend opportunities for continuous improvement.

Requirements

• 1-3 years of call center and/or customer service experience.
• Post-secondary degree or certification in a related field is desirable.
• Previous banking experience is an asset.
• Strong ability to adapt to change.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Ability to communicate in French and English is essential.

Benefits

• Training period of 6 weeks.
• Shifts assigned as per business needs.
• Opportunity to work in a fast-paced environment.