Customer Care Representative - Remote

Overview

Join a Challenger! As a Customer Care Representative, you will be part of a dynamic team focused on delivering innovative banking solutions and exceptional customer service to EQ Bank’s clients.

In Short

• Deliver exceptional customer service to prospective customers.
• Field large volumes of inbound calls and chats.
• Own the digital onboarding experience for customers.
• Resolve customer issues at first contact when possible.
• Communicate effectively and build lasting customer relationships.
• Ensure adherence to regulatory requirements and company policies.
• Identify opportunities for continuous improvement in customer experience.
• Work shifts including weekends and evenings after training.
• 1-3 years of customer service experience required.
• Strong verbal and written communication skills are essential.

Requirements

• 1-3 years of call center and/or customer service experience.
• Post-secondary degree or certification in a related field is desirable.
• Previous banking experience is considered an asset.
• Strong ability to adapt to change.
• Excellent problem-solving skills.
• Ability to work autonomously and self-direct.
• Experience with CRM systems and Microsoft Office Suite.

Benefits

• Opportunity to work in a creative and innovative environment.
• Be part of a team that values customer experience and service.
• Engage in continuous learning and improvement opportunities.
• Flexible shifts shared in advance.