Customer Care Representative - Remote

Overview

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London, New York City and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of 100+ people currently located between London, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do.

In Short

• Be the first point of contact for our brands and customers.
• Provide world-class support across calls, live chats, emails, and social media.
• Deliver exceptional customer service through our help desk platform (Dixa).
• Manage order updates, returns, and refunds accurately.
• Provide personalized styling advice to customers.
• Engage with customer feedback on platforms like Trustpilot.
• Collaborate with partner brands to resolve customer queries.
• Assist website visitors in real-time via live chat.
• Support the e-commerce team with operational tasks.
• Contribute to a positive and inclusive team environment.

Requirements

• Exceptional communication skills.
• Efficient and accurate administrative skills.
• Ability to work collaboratively with teammates.
• Experience in customer service roles.
• Familiarity with e-commerce platforms.
• Proactive and customer-focused mindset.

Benefits

• Opportunity to work in a socially responsible company.
• Engage with a community of independent designers.
• Work in a dynamic and growing team.
• Periodic in-person training and collaboration at HQ.