Customer Care Representative - Remote

Overview

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

In Short

• Use multiple systems simultaneously to resolve customer inquiries efficiently
• Research and reconcile problems by clarifying the customer's concern
• Address customer complaints effectively
• Engage customers in reconsidering cancellation
• Correct/update customer information accurately
• Document customer requests and actions taken
• Efficiently fulfill customer order requests
• Assist customers with order status inquiries
• Meet standard contact center performance metrics
• Provide customer feedback to management

Requirements

• High school diploma or GED
• 1-2 Years in a customer service role
• 1 year customer service in a contact center setting (preferred)
• Proficiency using Windows-based applications, Google Suite, and Microsoft Office software programs (preferred)
• Working knowledge of call center systems and/or workflows

Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans
• Employee Stock Ownership Plan
• 401k retirement contribution with company matching
• 10 days of paid vacation, 6 days of paid sick time plus holidays
• Internet reimbursement
• Massive room for professional growth
• Actually fun virtual & in-person events