Customer Care Representative - Remote

Overview

The Customer Care Representative at Circle will engage with customers globally, helping them to utilize Circle's offerings while ensuring an outstanding customer experience.

In Short

• Work directly with customers to resolve inquiries and technical issues.
• Craft tailored communications to assist customers.
• Collaborate with internal teams like Customer Success and Sales.
• Manage multiple priorities to achieve customer satisfaction.
• Identify opportunities for team solutions.
• Prioritize customer experience and knowledge sharing.
• Availability to work weekends and holidays.
• Preferred experience in service/support roles.
• Familiarity with financial services is a plus.
• Experience with data analytics tools preferred.

Requirements

• 1+ year of relevant experience.
• Excellent writing and communication skills.
• Strong commitment to customer experience.
• Ability to manage competing priorities effectively.
• Interest in learning and sharing knowledge.
• Familiarity with generative AI models preferred.
• Multilingual skills (Portuguese or Spanish) preferred.
• Experience with Slack, Apple MacOS, and GSuite.

Benefits

• Flexible and diverse work environment.
• Encouragement of new ideas and stakeholder involvement.
• Commitment to employee growth and learning.
• Equal opportunity employer.
• Participation in the E-Verify Program.