Customer Care Representative - Remote

Overview

The Customer Care Representative plays a crucial role in providing empathetic and effective telephone support for claims processing and appointment scheduling at Safelite.

In Short

• Provide efficient customer support via phone and email.
• Resolve customer issues related to claims and services.
• Handle escalated customer service issues.
• Document interactions and maintain records accurately.
• Work collaboratively with internal teams for customer satisfaction.
• Participate in paid training and utilize provided resources.
• Must reside in specific states: Arizona, Florida, North Carolina, Ohio, Texas.
• Competitive pay with bonus opportunities.
• Benefits package valued over $10k.
• Tuition reimbursement up to $5,250 annually.

Requirements

• Must be 16 years or older.
• High school diploma or equivalent required.
• Prior experience in a customer service role preferred.
• Strong communication skills are essential.
• Ability to manage multiple systems and maintain confidentiality.
• Comfortable working from home with required technology.

Benefits

• Comprehensive benefits including health and retirement plans.
• Paid time off and holidays.
• Paid volunteer days.
• Support for work/life balance.
• Access to health, wealth, and life offerings.