Customer Care Representative - Remote

Overview

The Customer Care Representative at FOCUS is responsible for providing exceptional customer service to clients and policyholders via telephone, ensuring their concerns are addressed and resolved effectively.

In Short

• Provide exceptional customer service via telephone.
• Respond to inquiries from policyholders and insurance agents.
• Utilize multiple processing systems to access client information.
• Take ownership of calls and ensure resolution of issues.
• Gather and organize information for other departments.
• Process changes and transactions according to guidelines.
• Model ethical behavior in accordance with company policies.
• Participate in training and development opportunities.
• Work in a supportive team environment.
• Eligible for potential quarterly bonuses.

Requirements

• 1-2 years of customer service experience.
• Excellent telephone and verbal communication skills.
• Ability to handle multiple tasks effectively.
• Working knowledge of production systems.
• Ability to present information clearly and effectively.
• Strong organizational skills.
• Problem-solving skills.
• Ability to work independently and as part of a team.
• Reasonable accommodations may be made for individuals with disabilities.
• Commitment to ethical behavior and client confidentiality.

Benefits

• Medical, Dental, Vision, and Life insurance.
• 401K Match.
• Work-Life Balance: Personal Days, PTO Days, and Paid Holidays.
• Paid Parental Leave.
• Short and Long-Term Disability.
• Tuition Reimbursement.
• Matching Charitable Gift Program.
• Employee Support Programs, including Mental Health.
• Flexible Spending Account.
• Remote and Hybrid Opportunities Available.