Customer Care Representative - Remote

Overview

KMP CORP is seeking a dedicated and enthusiastic Customer Care Representative to join our team. The ideal candidate will play a pivotal role in delivering exceptional service to our customers, ensuring that their inquiries, concerns, and issues are addressed in a timely and professional manner. The successful candidate will possess strong communication skills, a customer-centric attitude, and a problem-solving mindset.

In Short

• Provide professional, courteous, and efficient assistance to customers via phone, email, chat, or social media platforms.
• Handle customer complaints, issues, and inquiries, offering appropriate solutions or escalating issues as necessary.
• Maintain a comprehensive understanding of KMP CORP products and services to assist customers and offer expert advice.
• Assist with order placements, cancellations, and returns accurately and promptly.
• Maintain detailed records of customer interactions in the company’s CRM system.
• Work closely with other departments to ensure a seamless customer experience.
• Ensure timely follow-up with customers to resolve their issues or inquiries.
• Participate in ongoing training sessions to stay up-to-date with product changes and customer service best practices.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven experience in customer service, with a minimum of [X] years in a similar role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using CRM software and basic office tools (e.g., Microsoft Office, Google Suite).
• Positive, customer-focused attitude with the ability to remain calm under pressure.
• Strong interpersonal skills and the ability to build rapport with customers.

Benefits

• Competitive salary and benefits.
• Opportunities for career advancement and professional development.
• Collaborative, inclusive, and supportive team environment.
• Work with an innovative and growing company that values customer relationships and employee contributions.