Online Chat Representative - Remote

Overview

At KMP Corp, we are committed to delivering exceptional customer service and creating positive experiences for our clients. As a leading provider of [products/services], we understand the importance of providing efficient, personalized support to our customers. We are looking for a dedicated Online Chat Representative (WFH) to join our team and assist customers with their inquiries and issues in a fast-paced online environment.

In Short

• Respond to customer inquiries in real time through live chat.
• Troubleshoot customer issues and provide effective solutions.
• Stay updated on product details and services.
• Manage multiple chat conversations simultaneously.
• Accurately document customer interactions in the CRM system.
• Strive to ensure all customers have a positive experience.
• Work closely with the customer support team.
• Identify when issues need to be escalated.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service preferred.
• Excellent written communication skills.
• Ability to handle multiple conversations at once.
• Strong problem-solving skills and attention to detail.
• Comfortable using live chat tools and CRM systems.
• Friendly, empathetic, and customer-focused approach.
• Highly organized and able to manage time effectively.

Benefits

• Competitive salary and benefits package.
• Work from home flexibility.
• Opportunities for career growth and development.
• A supportive and dynamic team environment.