Help Agent - Remote

Overview

As a Help Agent at KMP Corp, you will serve as the first point of contact for customers seeking assistance, handling inquiries, troubleshooting issues, and ensuring an excellent customer experience.

In Short

• Provide timely and effective assistance to customers via phone, email, or chat.
• Troubleshoot problems and offer step-by-step guidance.
• Develop and maintain a strong understanding of company products.
• Accurately log customer interactions in the CRM system.
• Ensure every customer interaction is handled professionally.
• Identify complex issues and escalate them when necessary.
• Work closely with other teams to resolve customer issues.

Requirements

• High school diploma or equivalent; degree in a related field is a plus.
• Prior experience in customer service or a helpdesk role is preferred.
• Strong verbal and written communication skills.
• Ability to troubleshoot and problem-solve in real-time.
• Proficiency in customer service software and CRM tools.
• Comfortable handling multiple inquiries at once.
• Strong attention to detail and organizational skills.
• Friendly, empathetic, and patient approach to customer interactions.
• Ability to remain calm under pressure.
• Collaborative mindset and self-motivated.

Benefits

• Opportunity to work in a supportive team environment.
• Gain experience in customer service and communication.
• Potential for career advancement within the company.