NOC Agent - Remote

Overview

As a NOC Agent you will be a vital team member responsible for monitoring, troubleshooting, and maintaining the health of our Wi-Fi and television network. Your role is critical in ensuring the uninterrupted delivery of high-quality services and content to our customers. Join us in a dynamic and collaborative environment where your technical expertise, coupled with relevant certifications will make a significant impact.

In Short

• Monitor and analyze network performance, proactively identifying and addressing issues.
• Respond to alerts and incidents promptly, following established procedures and protocols.
• Collaborate with cross-functional teams to troubleshoot and resolve network-related problems.
• Provide real-time support to field technicians, assisting in diagnosing and resolving issues.
• Maintain accurate documentation of network configurations, incidents, and resolutions.
• Escalate complex problems to senior support staff or network engineers as needed.
• Adhere to a rotating shift schedule, ensuring 24/7 coverage of the Network Operations.

Requirements

• 4+ years of experience.
• High school diploma or equivalent; additional education in a relevant field is a plus.
• Proven experience in a NOC or technical support role, preferably in the managed wi-fi or satellite television space.
• Strong understanding of networking principles, protocols, and satellite communication systems.
• Experience with a TV satellite equipment and tool is a BIG PLUS. (CignalTV, Skycable, GSat, Dish Network)
• Network+ (Net+) certification is a plus.
• Meraki ECMS certification is a plus.
• Exceptional problem-solving and analytical skills.
• Ability to thrive in a fast-paced and dynamic work environment.

Benefits

• Dynamic and collaborative work environment.
• Opportunity to make a significant impact.