Mitel Engineer - Remote

Overview

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

In Short

• Daily duties include taking phone calls from customers.
• Gather key information from customers to create or update tickets.
• Monitor email and ticket board for new/updated information.
• Perform Tier 1 tasks such as voicemail password resets and simple programming changes.
• Provide basic troubleshooting for down systems/sites.
• Work with customers and techs on-site for hardware troubleshooting.
• Perform remote desktop support as needed.
• Work independently and know Mitel On Prem Products.
• Reach out to Mitel Vendor for assistance when needed.

Requirements

• Knowledge of Mitel On Prem Products.
• Experience in technical support.
• Ability to troubleshoot hardware and software issues.
• Strong customer service skills.
• Ability to work independently.

Benefits

• Join a global leader in technical support.
• Work with a team of over 10,000 professionals.
• Access to innovative AI solutions.
• Opportunities for career growth.
• Supportive work environment.