Mitel Engineer - Remote

Overview

Staff4Me is seeking a knowledgeable and experienced Mitel Engineer to join our growing team. In this role, you will be responsible for the installation, configuration, and maintenance of Mitel telecommunications systems for our clients. You will collaborate with various departments to deliver effective communication solutions while ensuring a high level of customer satisfaction.

In Short

• Responsible for installation, configuration, and maintenance of Mitel systems.
• Collaborate with departments to provide communication solutions.
• Ensure high level of customer satisfaction.
• Handle customer calls and gather information for ticket creation.
• Monitor email and ticket board for updates.
• Perform Tier 1 tasks including voicemail resets and programming changes.
• Basic troubleshooting for down systems.
• Work with customers and techs for hardware troubleshooting.
• Provide remote desktop support as needed.
• Reach out to Mitel Vendor for assistance when necessary.

Requirements

• Experience with Mitel On Prem Products.
• Ability to work independently.
• Strong communication skills.
• Technical troubleshooting skills.
• Customer service experience.

Benefits

• Opportunity to work with a growing team.
• Chance to develop skills in telecommunications.
• Supportive work environment.