Client Onboarding & Implementation Analyst - Remote

Overview

We are looking for a proactive and detail-oriented Client Onboarding & Support Specialist to join our team. This role plays a key part in ensuring a smooth onboarding experience for new clients and providing ongoing support throughout the duration of their contract.

In Short

• Master the Platform (Develop a working knowledge of the Performance Scoring application and its white-labeled versions).
• Gather initial client information.
• Set up new accounts.
• Schedule and deliver training sessions.
• Provide initial troubleshooting and guidance.
• Respond to client inquiries via phone, email, and help ticket submissions.
• Offer timely and effective solutions to client issues.
• Work Schedule Options: 7 AM – 5PM CST or 10AM – 8PM CST.

Requirements

• Proactive and detail-oriented.
• Strong communication skills.
• Ability to troubleshoot client issues.
• Experience in client onboarding or support roles.
• Familiarity with performance scoring applications is a plus.

Benefits

• Opportunity to work in a supportive team environment.
• Flexible work schedule options.
• Professional development opportunities.