Online Chat Representative (Help Agent) - Remote

Overview

As an Online Chat Representative (Help Agent) at KMP Corp, you will be responsible for engaging with customers through live chat to resolve issues, answer questions, and provide information on our products and services.

In Short

• Handle inbound customer inquiries via live chat.
• Troubleshoot and resolve customer issues.
• Stay up-to-date on product offerings.
• Log customer interactions and document issues.
• Escalate unresolved issues promptly.
• Ensure a positive customer experience.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service preferred.
• Excellent written communication skills.
• Ability to multitask and handle multiple chats.
• Strong problem-solving skills.
• Proficient with live chat tools and platforms.
• Familiarity with Microsoft Office or Google Workspace.
• Friendly and approachable attitude.
• Detail-oriented with time management skills.
• Strong team player.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth.
• A supportive, team-oriented work environment.