Chat Representative - Remote

Overview

We are seeking a highly motivated Chat Representative to provide outstanding online customer service.

In Short

• Engage with customers via live chat and email.
• Address inquiries related to products, orders, billing, and troubleshooting issues.
• Maintain a high level of accuracy and attention to detail in responses.
• Identify customer needs and recommend suitable products or services.
• Follow up with customers to ensure satisfaction and problem resolution.
• Document customer interactions and escalate unresolved issues.
• Stay informed about company policies, product updates, and industry trends.

Requirements

• Strong written communication skills with excellent grammar and clarity.
• Previous experience in customer service or chat support is a plus.
• Ability to manage multiple chat conversations at once.
• Problem-solving mindset with a customer-first attitude.
• Proficiency with chat software and CRM tools.
• Availability to work flexible hours, including weekends.

Benefits

• Competitive salary with performance-based bonuses.
• A dynamic and supportive work environment.
• Opportunities for growth and professional development.
• Remote work flexibility.